Terms & Conditions

Orders

Returns: We do not accept returns as all products are freshly prepared and perishable. If you receive an incorrect or defective product, please contact us within 4 hours of delivery. We will assess the issue and arrange for a replacement or refund if necessary.

Payment: All platters and boxes must be paid for in full upfront. Your order is only secured once payment has been received.

Cancellations/Order Changes: Platter and box orders cannot be cancelled or changed once they have been placed and paid for.

Large Events: For large events or bookings outside the online shop, if you cancel more than 6 weeks before the event date, a 50% refund will be provided. If you cancel between 6 and 3 weeks before the event date, a 30% refund will be provided. Cancellations within 3 weeks of the event date are non-refundable. In the event of unforeseen circumstances, the above policy still applies. We can offer an alternative date, but once rescheduled, further changes or cancellations will not be refunded.

Date Reservation: Due to the high demand for Graze Harvest Tables, we are unable to hold or reserve dates.

Delivery

Online Shop: Reunion Cafe products are handmade and freshly prepared on the day. As they are delicate, they require hand-delivery rather than standard courier shipping.

Delivery Areas: We deliver within 20 km of Cape Town. Large orders, or places further away such as Stellenbosch and the Winelands, are by arrangement and quoted.

Delivery Fee: Our standard delivery fee is R250 for addresses up to 10 km away. Beyond 10 km, delivery is charged at the standard Uber rate per km. We confirm the delivery fee with you before your order is finalised.

Delivery Dates and Times: We deliver year-round except on national holidays (e.g., Christmas Day). Deliveries are typically made between 9 AM and 4 PM, depending on the product. Morning deliveries are made between 7:30 AM and 10 AM. We do not offer specific delivery windows, so if you need your order by a certain time, we recommend scheduling it for the previous day. All products can be refrigerated easily.

While we aim to deliver within the indicated timeframe, delays may occur during busy periods or due to traffic or weather conditions.

Do I need to be present to accept the delivery? Yes, the recipient must be present at the provided address to receive the order.

What happens if no one is there to receive my order? If no one is available to accept the order, we will call you. We will only leave the order with a neighbour if you have told us in advance that this is fine.

For certain locations (e.g., flats or office buildings), leaving the order outside may not be possible. If the delivery attempt fails, we are not responsible for the product and will not accept returns. We can redeliver on an alternate date at full cost as a new order.

Incorrect Delivery Address: We deliver to the exact address provided at checkout. If the address is incorrect, we are not responsible for redelivering or rerouting the order on the day of delivery. A redelivery on the next available day will be fully chargeable as a new order.

Gift Orders: The same Terms and Conditions apply to gift orders.

Menu

Produce: We use fresh, seasonal produce, so products may vary from the images on our website. Any substitutions will be of equal quality.

Food Handling: Once you receive your order, please refrigerate it and consume within 2 days. It is your responsibility to refrigerate the products upon receipt and discard any items left unrefrigerated for more than 4 hours. Reunion Cafe is not responsible for any reactions caused by consumption beyond these timeframes.

Allergies: While we do our best to accommodate dietary preferences (e.g., vegan, vegetarian), we cannot guarantee against cross-contamination due to the variety of ingredients handled in our kitchen. Halaal requests will be fulfilled by certified vendors on our behalf.

Plates, Cutlery, and Napkins: We do not provide biodegradable plates, cutlery, or napkins by default. These can be added to your order via the online shop or invoiced separately upon request.

Social media

We often post images and videos of our products on social media platforms (e.g., Instagram, Facebook). If you do not wish for your order to be featured, please notify us prior to the project commencement.

Contact us

For any inquiries, the quickest way to reach us is via WhatsApp. We aim to respond within 24 hours during business hours (Monday to Saturday, 8 AM to 6 PM). Response times may be longer during busy periods like Christmas and Easter.

Brands and corporate (special orders)

All the above terms apply, plus the following:

Delivery and Logistics: Delivery for large or bulk orders, and for addresses further than 20 km from Cape Town (such as Stellenbosch and the Winelands), is by arrangement and quoted. Delivery addresses must be provided no later than 7 days in advance. If a third-party courier is used, our responsibility ends once the courier takes possession of the order, and any issues must be addressed directly with the courier.

Missed Deliveries/Rescheduled Deliveries: We are not responsible for missed deliveries or spoiled products due to redelivery attempts, incorrect addresses, or lack of recipient availability. Where a third-party courier is used, refund requests for lost, stolen, or damaged goods must be directed to the courier.

By purchasing from Reunion Cafe, you agree to these Terms and Conditions.